To our valued clients and website visitors These policies apply to Michele's groups & services
*First time clients may be asked to submit a $25 deposit in order to secure their appointment. If deposit is not received in a timely manner your appointment may be removed from the calendar without further notice *Your deposit is nonrefundable, we keep the deposit if you do not show for your appointment or give less than 24 hours notice *Unless a true emergency arises please give at least 24 hours notice for cancellations and rescheduling *Depending upon your cancellation patterns, Michele may opt not to reschedule your appointment or to require full nonrefundable payment in advance prior to rescheduling *If you have paid for a package and cancel with less than 24 hours notice your payment for that session may be forfeited *All refunds are null and void after 90 days *Please keep our # handy and call if you are going to more more than 5 minutes late *If you are more than 10 minutes late, the session will not be extended, it remains the block of time that you booked *Please understand these policies have developed out of past experiences & represent smart and standard business policies *These polices may be tailored to the situation upon Michele's discretion *Please honor these policies as a courtesy in good faith
The term 'services and products' mean the hired, purchased, requested or delivered work of us, verbally offered sessions or work, MP3 audios, online or phone-based digital trainings and/or classes. Understand that there are no physical components to our products at this time.
What Information Do We Collect? Our site uses a contact form which enable existing and prospective clients to request information and services. The contact form collects:
Phone number (to get in touch regarding an appointment or class schedule)
Credit/debit card information (only when you provide them directly to us by phone or email—very few people do this). Please note that no credit card numbers are revealed to us or stored when you using Paypal
Facebook profile information (when you use Facebook to communicate with us, or express interest in or attend an event)
How do we collect your Personal Data? We collect and/or process your Personal Data in connection with the any of the below activities related to our services. You may voluntarily submit it in one or more of the following ways:
In person, such as via physical client intake form, event registration form
To our website, via the contact form or via the opt-in newsletter subscription box
When booking/purchasing/using a session, product or service
Via Facebook, Twitter & Instagram if you 'friend' us, 'follow' us, or provide information via Facebook chat (for the purpose of booking a session or inquiring about a class)
When you purchase a session as a gift for another person
When requesting service and support for a service
When placing transactions or orders
When registering for an event or class online, by phone, in person or online
When participating in an online survey
When we bill and/or collect payment(s) for our service(s)
When participating in a discussion on Facebook or Instagram or in the blog comments section
When registering for newsletter subscriptions via opt-in forms or written verbal request
You may submit your Personal Data to other third party sources that we utilize, including the following:
We use PayPal for ecommerce. PayPal transfers via email your name, email address, phone number and mailing address so we can contact you to fulfill your purchase.
We use Constant Contact and get response to collect and send e-newsletters, engage in communication and provide announcements of events and services
We use Acuity Online Scheduler to allow us to offer real-time online registration for our programs and events
By engaging with us in conversation via email at Michele (dot) Granberg (dot) com, or through social media outlets such as Facebook. The only information collected is your name, email and whatever else you choose to write to us. Clients sometimes do this when choosing to engage in our services or products.
We may automatically collect the following data about you and/or your device as you browse our website. When on our website, the system may log your IP address, operating system type, browser type, referring website, pages view, links clicked on and/or date/times accessed. This information is observed for the purpose of learning what interests our users so we can provide the best service and products relative to our niche. Google Analytics is one of the third party services that helps us in the collection of IP address data, providing us with information about what pages and keywords website visitors are most interested in. This enables us to better provide relevant services and products.
How and for what purpose is Personal Data used? •For contact and delivery of products and services •For marketing, promotional and advertising purposes •To collect and process analytical data that better helps us provide and monitor relevant services and products
Cookies We may collect and log information using cookies. These are small data files stored on your browser by the website. We may use session cookies (which expire when you close your browser) and/or persistent cookies, which stay on your browser until deleted, to provide you with a more customized user experience on our website.
How do we store your Personal Data?
Via third parties such as: Constant Contact, Google Analytics, Acuity Online Scheduler
On an external hard drive, as a backup in case of website failure
How long is your Personal Data stored? Your Personal Data is stored until we delete it or until it is removed at your request.
How is my information used with third-parties? We may share your information with third-parties only when you clearly authorize us to do so. For example: When you ask us to process a credit card payment on your behalf. This might happen if you are unable to navigate PayPal yourself or when you ask us to add you to our newsletter mailing list.
Understand that third-parties, such as PayPal, do share your personal data (that they collect from you) with us. This serves to help our website function in its interactions and delivery of services and products to you. We do not—and will never—sell, share, reveal, nor trade your Personal Data with third parties outside of the basic functioning of this website and and via interactions with third-party provider of services/products.
Choice/Opt-Out You have the right to opt out of our collection, storage and processing of your Personal Data and information at any time.
How to Opt-Out If you want to have your information amended or removed by us, simply contact us via one of the methods below with your specific request. You can also request that we access and send you the information we have collected about you at any time. Just contact us via one of the methods below:
Also know that you can opt-out of any e-newsletter via the links provided in the newsletter itself, or upon request. Opt-in and opt-out (subscribe/unsubscribe( options are always available via easy clickable opt-in and opt-out procedures, as required by law. Please understand that we may need to retain certain information for record keeping for tax purposes, or to complete in-process transactions, or when required by law.
Children and Age Restrictions If you are 18 years or older, you are permitted to purchase and engage in our services and products. If you are under the age of 18, you must have parental consent when working with us. This is non-negotiable.
Know that we have never, nor will we ever, intend to collect the Personal Data of anyone under 18 years of age. In engaging in any way with us, and/or our products and/or services, you acknowledge in advance that you are older than 18 years of age. If you are concerned that a person under the age of 18 has information on file with us, please email us at Michele (dot) Granberg (dot) com and we will delete any and all such information found.
Sensitive Personal Information At no time should you submit sensitive information to us through our website. This includes your social security number, ethnic or racial information, religious beliefs, political preferences, criminal record, health status, or other sensitive details.
During in-person session(s), via an intake form and session notes, record(s) may be kept of the sessions. This information is, and shall remain, confidential and will not be released without written consent or that of a legal guardian, or as required by state and/or federal laws/regulations. Only with a prior written request, or as required by state/federal laws/regulations, will you be asked to authorize the practitioner(s) to release or obtain information pertaining to condition(s)/symptom(s) and/or treatment to/from other caregivers or third-party payers, and only when necessary. Records will be retained strictly according to state/federal requirements.
California Privacy Rights California Civil Code Section 1798.83, also known as ‘Shine The Light’ law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of Personal Data, if any, we disclosed to third parties for direct marketing purposes, as well as the names and addresses of all third parties with which we share personal information in the immediately preceding calendar year. If you are a Californian resident and would like to make such a request, please submit your request in writing HERE.